Shipping and Guarantee information
Deliveries are delivered by GLS courier service. The delivery time usually takes 15 working days after the payment has been received, this can be extended in rare cases.
We pack our products with care! The packages protected by multiple layers and a 3 layer thick cardboard box. We have never got any feedback about damaged deliveries so far, and we are doing everything we can, that this never change.
To ensure your satisfaction, we have 3 types of guarantee for you:
30 DAY MONEY BACK GUARANTEE
Within 30 days after you got the package, you can change your mind any time! No problem, just send the package back to us, and we refund you 100%!
- LIFETIME WARRANTYWe offer life-long warranty for our products (framesets and bikes) as long as you register them within 48 hours you got your package delivered on the warranty and registration page: https://pelsobrevet.com/support/warranty/
- PERFECT PRODUCT GUARANTEESomething unfotunate happened to your package? Don’t worry, we got your back! Send back the package to us, and we repair or change your product free of charge.
What to do if my package is damaged?
Firstly, DON’T panic! If you see any outer damage on the package, contact the delivery service immediately, that you would like to report the issue. Take a video footage of the unboxing as proof, where the damage is obvious and contact us immediately to arrange the replacement of the damaged product.
If you don’t see any outer marks on the package, but the insides are damaged, contact the delivery service associate and make a report about the issue immediately. Pack the damaged product back in the package it arrived, and contact us, to arrange the replacement of the damaged parts.
Please proceed as it is written above, otherwise the guarantee is invalid, and we are not able to process any replacement or refund.
Shipping for Frame set fees: 65 EUR to EU countries, 150 EUR to non-EU countries.
Shipping for Complete bike fees: 150 EUR to EU countries, 300 EUR to non-EU countries.