Support

How can we help you?

What frame size do I need?

In order to determine the ideal frame size for you, please go through this small checklist before ordering. We have two different sizes: medium and large. The “medium” frame set is suitable for heights of 165 cm to 180 cm. The “large” frameset is suitable for heights of 180 cm to 200 cm. If you are not sure which size fits you, please contact us with the following body sizes:

  • Height(cm)
  • Body weight (kg)
  • Your measured X-seam (cm)
You can measure your X-seam as seen in the picture below:

Are recumbents difficult to ride?

Not at all! It can take a mile or two to get used to, though. You feel and act differently, but you quickly learn to sit back and relax. When my family goes to a campsite, we usually use recumbents. We drive around with it until someone stops us to ask a question. We invite them for a jaunt, and after 100 meters or so everyone is fine. Recumbent bikes go well with the relaxed atmosphere at a campsite.

Are you good at climbing?

Yes, they do! Recumbents use different muscles, even a very fit, upright rider climbs more slowly at first until he has developed his glutes. We designed the Pelso / Brevet to be extremely easy to drive.

Are you fast?

Recumbents hold all records in the races they are allowed in. Since most of a cyclist’s energy is consumed by pushing the air out of the way, the smaller frontal area of ​​a recumbent bike makes it faster on flat stretches and downhill. A recumbent bike with a well-designed partial or full fairing can be even faster. So the short answer is that most people are faster on a recumbent bike after getting used to it.

Are recumbent bikes safe?

On a recumbent bike you move your feet first so that you always have a complete view of the goal and the center.

gravity is less for stability. Most recumbent bicycles position the rider more than high enough to

as easy to see as an upright bike, and many trikes are now fitted with higher seat heights and safety flags.

Recumbents are difficult to learn to ride?

First-time recumbent riders often feel a little shaky, but most can ride almost immediately without tipping over. The brevet was designed in such a way that, thanks to its stability and shape, it is very easy to learn.

What are the medical reasons that make people switch to recumbent bikes?

The most common physical problems that people complain about while riding regular bikes are

as follows:

Pain in the neck, shoulders and back.

Pain in the hands, wrists and buttocks.

Carpal tunnel syndrome.

Impotence in men.

Nerve entrapment in the neck.

Nerve trauma in the hands.

The reason for this is the wrong posture a rider must be in when racing or riding a normal bike. We have kept health and comfort up front all along. Our unique seat is designed to support the spine from bottom to top all the time.

Does the Pelso / Brevet support the 3 * front derailleur setting?

Definitely, although this change counts as additional equipment.

I like tiller steering, is it an option or recommended?

Unfortunately we do not sell bicycles with drawbar steering. The bike would lose its high stability.

Where can I test the Pelso / Brevet?

We have several distribution partners:

France

  • Atobias, Dene Laurent – Exclusive Distribution

54, route de Bellegarde, 1284 Chancy, Switzerland

  • Cyclociel

57, rue de Fontanières, F-69100 Villeurbanne

  • Cycles roulcouché

32, bis rue de la gare, F-77580 Guérard

  • Cycloutil

4, Grand Rue, F-26170 Buis-les-Baronnies

  • Cycles JV & Fenioux

19, rue Paul Cretigny, F-85400 Chasnais

  • Velofasto

55, Rue du Clos des Vignes, F-35690 Acigné

Belgium:

  • Atobias, Dene Laurent – Exclusive Distribution

54, route de Bellegarde, 1284 Chancy, Schweiz

Switzerland:

  • Atobias, Dene Laurent – Exclusive Distribution

54, route de Bellegarde, 1284 Chancy, Schweiz

  • Bike to the future

2206 Les Geneveys sur Coffrane

Hungary:

  • Sztuna KFT.

11, Szállás str, 8220 Balatonfűzfő- Gyártelep, Hungary

USA:

  • Bacchetta Bicycles, Inc.

4055 35th St. N., Suite # 500, St. Petersburg, FL 33714 and partner of Bacchetta

How long does the delivery take?

Delivery usually takes 3-5 working days, but we work with several partners, which could extend the delivery time.

To register your bike or confirm the warranty, please click on this link:

Warranty

To ensure your satisfaction, we have 3 types of guarantees for you:

  1. 30 DAY MONEY-BACK GUARANTEE

You can always change your mind within 30 days of receiving the package! No problem, just send the package back to us and we will refund you 100%!

  1. LIFETIME WARRANTY

We offer a lifetime guarantee on our products (frames and bicycles) provided you register them within 48 hours of receiving your package on the guarantee and registration page: https://pelsobrevet.com/support/warranty/

  1. GARANTIE FÜR EINWANDFREIE PRODUKTE

Something unfortunate happened to your package? Don’t worry, we’ll have your back! Send the package back to us and we will repair or modify your product for free.

Szatuna Kft. Pelso / Brevet guarantee conditions

Szatuna Kft. (“Dba Szatuna Kft.”) Manufactures its hardware products from parts and components that are new or equivalent to new parts and components in accordance with industry practice.

Szatuna Kft. Guarantees that the hardware products it manufactures are free from defects in material and workmanship. The limited lifetime warranty begins on the date of product registration, as detailed below.

THIS LIMITED WARRANTY IS ISSUED TO THE NAMED PERSON (S) AND COMPANY IN ACCORDANCE WITH THE MANDATORY END USER REGISTRATION AND IS PRIOR TO REGISTRATION OF THE PRODUCT (S) WITH SZATUNA KFT. TRANSFERABLE BETWEEN USERS. CALIBRATION, INSPECTION AND UPDATE SERVICE MUST BE PERFORMED ANNUALLY, OTHERWISE THIS WARRANTY WILL VOID.

This limited warranty does not apply to:

all items that fall into one or more of the following categories: transport damage; Accessories or parts that make up a SZATUNA KFT. Frames were added after the frame was purchased from SZATUNA KFT. or sent to an authorized dealer, agent and / or representative; Accessories or parts that are not in the factory of SZATUNA KFT. are installed; Products sold through unauthorized dealers, agents and / or representatives of SZATUNA KFT. were bought;

External, accessories and spare parts that are not provided by SZATUNA KFT. manufactured or in the standard price list / catalog of SZATUNA KFT. are included;

cosmetic damage, including but not limited to scratches, dents and broken parts, unless the failure is due to a defect in material or workmanship;

Damage caused by accident, abuse, misuse, fire, contact with liquid, earthquake or other external cause;

Damage caused by services, including upgrades and expansions, performed by someone who is not a representative of Szatuna Kft. Or a SZATUNA KFT. is. Authorized Service Provider;

a SZATUNA KFT. Product that has been modified to change functionality or capabilities without the written consent of Szatuna Kft.

a product from SZATUNA KFT. from which the serial number has been removed or made illegible; or if SZATUNA KFT. receives information from the relevant public authorities that the product has been stolen or when you cannot prove in any way that you are the authorized user of the product (e.g. by providing proof of purchase);

Consumables such as Protective coatings / linings; Seat pad; Seat stays; Idler Pulley Kit etc … are only covered for the first three (2) years of this limited warranty.

Pelso / Brevet Frames are covered for a period of (2) years from the date of purchase; the lifetime warranty for frames is extended if an annual calibration service is performed and the frame is registered online on the website within 48 hours.

Before using the guarantee, Szatuna Kft. Or its representatives may require you to provide proof of purchase, answer questions to help diagnose possible problems, and follow Szatuna Kft.’s procedures for obtaining the guarantee . Before submitting your SZATUNA KFT. Product (s) to claim warranty services, you should keep a separate backup copy of the contents of the storage media.

IMPORTANT: Disassemble the SZATUNA KFT. Not. Do not disassemble product (s). Opening a SZATUNA KFT. Product can cause damage that is not covered by this guarantee. Only Szatuna Kft. Or a SZATUNA KFT. Authorized service provider may service SZATUNA KFT. Products.

Guarantee services can be obtained by contacting Szatuna Kft. Or a SZATUNA KFT. can be obtained. Authorized service provider using the information provided by your local SZATUNA KFT. Dealer, agent and / or representative. A representative of Szatuna Kft. Or SZATUNA KFT. Authorized service provider will help you determine whether your SZATUNA KFT. Product (s) needs a service and, if so, will inform you how Szatuna Kft. Will provide it. When contacting Szatuna Kft. By phone, different fees may apply depending on your location. Szatuna Kft. Will perform the guarantee based on the instructions for shipping the product to Szatuna Kft. Or a SZATUNA KFT. provide. Authorized service provider.

Following warranty service, your SZATUNA KFT.product (s) and / or a replacement device will be returned to you as your SZATUNA KFT.product was configured when it was originally purchased, subject to any applicable updates. You may be responsible for reinstalling or deploying your remanufactured, repaired product. If you file a claim with Szatuna Kft. Or a SZATUNA KFT. submit, SZATUNA KFT. Submit an authorized service provider in accordance with this guarantee, Szatuna Kft. Will, at its option: repair the SZATUNA KFT.product using new or previously used parts that are equivalent to new parts in terms of performance and reliability; replace the SZATUNA KFT. product with the same model (or, with your consent, a product with similar functionality) consisting of new and / or previously used parts that are equivalent to new parts in terms of performance and reliability, or; exchange the SZATUNA KFT. product for a refund of your purchase price.

Szatuna Kft. Reserves the right to change the method by which SZATUNA KFT. Can provide you with guarantee services, as well as the entitlement of your SZATUNA KFT. Product to receive a certain type of service. The service is limited to the options available in the country in which the service is requested. Service options, parts availability, and response times may vary by country and / or region. You are responsible for the shipping and handling fees, and the SZATUNA KFT. cannot be serviced in the country in which it is located. If you are using the service in a country other than the original country of purchase, you must comply with all applicable import and export laws and regulations and are responsible for all customs duties, sales taxes and other related taxes and fees.

If an international service is available, Szatuna Kft. Can supply the products and parts of SZATUNA KFT. repair or through comparable products and parts from SZATUNA KFT. that meet local standards. Szatuna Kft. Guarantees spare parts for SZATUNA KFT. Products for a period of ten (10) years after the end of production. Parts availability is subject to change without notice.

SZATUNA KFT. only provides gurantee on products arrived damaged to destination, if the receiver documented the unboxing with video footage, notified the delivery service about the issue, and made a report to the delivery service porviders associate on the issue on the date of arrival of the package.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. THE RESPONSIBILITY OF SZATUNA KFT. HARDWARE MALFUNCTIONS AND DEFECTS ARE LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN THEIR DURATION, AND THE WARRANTIES ARE NOT LIMITED TO THE ABOVE EXPRESSLY STILL SILENT, MORE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE LENGTH OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SZATUNA KFT. HAS NO LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LIABILITY FOR ANY PRODUCT LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

Check out the video below if you have complications assembling the bike. https://pelsobrevet.com/support/elementor-441/

The deliveries are made by GLS courier service. The delivery time is usually 2

7-14 days after receipt of payment, it can be extended in rare cases.

We pack our products with care! The packaging is protected by several layers and a 3-layer thick cardboard box. We have never had any feedback about damaged shipments before and we are doing everything we can to ensure this never changes.

To ensure your satisfaction, we have 3 types of guarantee for you:

  1. 30 DAY MONEY-BACK GUARANTEE

You can always change your mind within 30 days of receiving the package! No problem, just send the package back to us and we will refund you 100%!

  1. LIFETIME WARRANTY

We offer a lifetime guarantee on our products (frames and bicycles) provided you register them within 48 hours of receiving your package on the guarantee and registration page: https://pelsobrevet.com/support/warranty/

  1. GUARANTEE FOR PERFECT PRODUCTS

Something unfortunate happened to your package? Don’t worry, we’ll have your back! Send the package back to us and we will repair or modify your product for free.

Please always make a video footage of the unboxing and inspection of the products on arrival of the package, to avoid misunderstandings.

What to do if my package is damaged?

Firstly, DON’T panic! If you see any outer damage on the package, contact the delivery service immediately, that you would like to report the issue. Take a video footage of the unboxing as proof, where the damage is obvious and contact us immediately to arrange the replacement of the damaged product.

If you don’t see any outer marks on the package, but the insides are damaged, contact the delivery service associate and make a report about the issue immediately. Pack the damaged product back in the package it arrived, and contact us, to arrange the replacement of the damaged parts.

Please proceed as it is written above, otherwise the guarantee is invalid, and  we are not able to process any replacement or refund.

Shipping costs for Frame set: 65 EUR EU countries, 150 EUR non-EU countries
Shipping costs for Complete bike: 150 EUR EU countries, 300 EUR non-EU countries

Editor and responsible for the content:

János Tóth, Szatuna Kft. 8184 Balatonfűzfő, Szállás str 11.

Managing Director: János Tóth, László Novák

Business register: 8184 Balatonfűzfő, Szállás str 11.
Sales tax identification number: HU 10382635219

Order and information hotline: [email protected]
Answer order: Within 48 hours 7/24

Email: [email protected]

Online dispute resolution:
With effect from February 15, 2016, the EU Commission created a platform for out-of-court dispute resolution. This gives consumers the ability to resolve disputes related to online orders without the need for judicial proceedings involving courts and judges. This dispute settlement procedure is available via this external link: http://ec.europa.eu/consumers/odr/

The respective provider is solely responsible for the content of external websites to which we have set links.

Terms and Conditions

Published on 11/11/2019

Last updated: 15/05/2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the Pelso / Brevet (“we”, “we” or “our”) website https://pelsobrevet.com (the “Service”).

Your access to and use of the service is conditional on your acceptance and compliance with these terms. These terms apply to all visitors, users and others who access or use the service.

By accessing or using the service, you agree to be bound by these terms. If you do not agree to any part of the Terms, you must not access the Service.

Accounts

When you create an account with us, you must provide us with information that is correct, complete and current at all times. Failure to do so will constitute a breach of the Terms and Conditions which could result in the immediate termination of your account with our Service.

You are responsible for protecting the password you use to access the Service and for any activity or action under your password, whether your password belongs to our service or a third-party service.

You agree not to disclose your password to third parties. You must notify us immediately as soon as you become aware of a breach of security or unauthorized use of your account.

Intellectual property

The service and its original content, features and functions are and will remain the exclusive property of Pelso / Brevet and its licensors.

Links to other websites

Our service may contain links to third party websites or services that are not owned or controlled by Pelso / Brevet.

Pelso / Brevet has no control over, and is not responsible for, the content, privacy policies, or practices of any third party websites or services. You further acknowledge and agree that Pelso / Brevet will not be responsible or liable, directly or indirectly, for any damage or loss arising out of or in connection with the use of, or reliance on, any such content, goods or services on or available through such websites or services, caused or allegedly caused.

We strongly encourage you to read the terms and conditions and privacy policies of any third party websites or services you visit.

Termination

We are entitled to immediately terminate or suspend access to our service without notice or liability for any reason, including without limitation if you breach the Terms.

All provisions of the Terms, which by their nature should survive termination, will survive termination including, without limitation, proprietary notices, disclaimers, indemnities, and limitations of liability.

We may terminate or suspend your account immediately and without notice or liability for any reason, including without limitation, if you breach the Terms.

Upon termination, your right to use the service will expire immediately. If you want to cancel your account, you can simply stop using the service.

All provisions of the Terms, which by their nature should survive termination, will survive termination including, without limitation, proprietary notices, disclaimers, indemnities, and limitations of liability.

Disclaimer

Use of the service is at your sole risk. The service is provided on an “AS IS” and “AS AVAILABLE” basis. The service is provided without warranties of any kind, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement of third party rights, or performance.

Governing Law

These conditions are subject to Hungarian laws and should be interpreted in accordance with them, regardless of the provisions of Hungarian conflict of laws.

Failure to enforce any right or provision of these Terms will not be deemed a waiver of those rights. If any provision of these Terms is found to be invalid or unenforceable by any court, the remaining provisions of these Terms will continue in effect. These Terms constitute the entire agreement between us regarding our service and supersede and supersede any prior agreements made between us regarding the service.

Changes

We reserve the right, at our sole discretion, to change or replace these terms at any time. If a change is material, we will try to notify you at least 30 days before the new terms take effect. What constitutes a material change will be determined in our sole discretion.

If you continue to access or use our service after these revisions take effect, you are agreeing to be bound by the revised terms. If you do not agree to the new conditions, please stop using the service.

Contact

If you have any questions about these terms, please contact us.

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Cookie Policy

About this cookie policy

This cookie policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, what types of cookies we use i.e. what information we collect with the help of cookies and how this information is used and how cookie preferences can be controlled. For more information on how we use, store and keep your personal information secure, please see our privacy policy.

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